Netnibble is a truly global hosting service provider, ensuring that we provide our customers with the best deals available, and a more ‘local’ presence to ensure that we are never far away when you need to get in touch with us.
From our Head Office and NOC (Network Operations Center) in the UK, we monitor all of our facilities worldwide, around the clock. Our location was carefully chosen away from aircraft flight-paths and areas known for seismic activity or flooding.
In the USA our premier hosting locations are situated at the prestigious 100 Delawanna Avenue FortressITX data-center in Secaucas, New Jersey, and three PEER1 premium data-centers in Herndon Virginia, San Antonio Texas and Los Angeles California. Additional services (predominantly remote DNS servers, our email server matrix and bespoke customer solutions) are housed in Atlanta Georgia, Palm Beach Florida, Seattle Washington, Connecticut, New York and Montreal Canada.
All of our US-based services are monitored and supported by our support crew operating out of Fayetteville, Georgia.
Our European services are provided from Maidenhead UK, Paris France, and Luxembourg, and Singapore, Hong Kong and Sydney Australia are home to the Asia/Pacific section of Netnibble’s worldwide network.
Select from the menu on the right to find out more about the data-centers we use.
In addition to the individual data-centers listed in our menu, we provide further services from:
- Atlanta, Georgia, USA - AtlantaNAP data-center: http://www.atlantanap.com/
- Moscow, Russia - Corbina Telecom data-center: http://www.corbina.ru/
- Brussels, Belgium - Verizon Business data-center: http://www.verizonbusiness.com/be/
This diversified arrangement means that Netnibble can offer a more ‘local’ service to many of our clients, whilst still being able to be competitive where pricing is a main consideration.
Geographical diversification also ensures that, in the unlikely event of a catastrophic failure at one of our centers, we are able to operate all management and support services via our other centers. For example, some of our DNS servers are sited at locations away from our hosting centers, and our 3 backup centers (two in the USA and one in Europe) mean that we can restore critical services from one center to any other if one is off-line for any reason.
Support and Customer Service are key elements in any competitive, people-focused business, and we at Netnibble are proud of our track record in these areas. Our support crews, based in the USA and the UK, work an overlapping shift pattern so that there is always a hand-over period between crews. Support tickets and customer queries are, on average, responded to within 18 minutes, and any tickets remaining open for more than 12 hours are automatically escalated to Support Managers for review and intervention.
